Client Liaison
Job No:
S3714
Location:
Anglicare SQ - Community Aged & Disability - Brisbane North, QLD
About The Position
Our Brisbane North Community Aged & Disability team based in Stafford, is key in providing care to a range of clients, including older people and those with disabilities. Our teams provide support and services that enable our clients to maintain their independence - living happily and healthily within their own homes. We recognise that one size does not fit all, and working together is the key to great outcomes, so our non-clinical lifestyle programs are designed to support individual needs, incorporating the principles of social inclusion, choice and control, empowerment and independence; and our clinical supports include nursing and allied health care at home, along with domestic and personal assistance.
We are currently looking for a confident, collaborative and caring professional who will be responsible for engaging in client relationship management and packaged care case management with clients of consumer directed care service models. The Client Liaison role undertakes assessment, support planning, packaged care coordination and case management activities designed in collaboration with the client to assist the client to achieve their identified goals. In addition, this role supports the client to manage and monitor their budget to ensure care packages are financially sustainable, and monitors the services provided to ensure these are in accordance with relevant service models and guidelines.
About You
With a background within Community Services, Aged Care or Disabilities sectors, you will offer the following experience:
- Proven understanding of assessments, packaged care and case management
- Ability to engage clients and work effectively with them to achieve identified goals
- Support and guidance to clients with budget management and financial sustainability
- Experience in monitoring and assessing services provided to ensure they are in accordance with service models and guidelines
- Exceptional communication skills – both written and verbal – and the ability to relate to a wide range of people
- Ability to advocate strongly for your clients and the services they require
- A sound understanding of the community care system and the people who utilise this service
- Diplomacy and negotiation skills; people management capabilities
Along with a Certificate IV in Health, Community Services, Aged Care or Disability Support, you will be required to hold current Blue Card (Working With Children) with Yellow Card exemption, a current Queensland Driver Licence and a National Police Certificate. Qualifications relating to Case Management would also be an advantage.
What We Offer
Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:
- A chance to work close to home, and make a difference within your local community
- Ongoing training and career planning, development opportunities and long term employment
- Full time hours with full PBI Salary Packaging options to increase take-home pay
- The opportunity to work with a group of friendly and dynamic professionals within an innovative space and growing industry
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working within an organisation that values your professional contribution and personal well-being.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.
JOB NUMBER S3714
For further information please contact
Sharon Hay on 1300 610 610
Applications close Sunday 25th November 2018
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
About Us
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare is here, to offer the best quality support to enable you to live the life that you want.
Anglicare has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs and is a proud member of the Anglicare Australia network. We provide the support in partnership with government and other support organisations in response to identified care needs throughout Southeast Queensland.